Monzo incident

We're having problems with scheduled payments. We’re working hard to fix it 🛠

Major Resolved View vendor source →

Monzo experienced a major incident on April 1, 2020, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2020, 06:55 AM UTC
Resolved
Apr 01, 2020, 08:45 AM UTC
Duration
1h 49m
Detected by Pingoru
Apr 01, 2020, 06:55 AM UTC

Update timeline

  1. investigating Apr 01, 2020, 06:55 AM UTC

    There's a delay sending scheduled payments this morning and our engineers are working hard to resolve the issue. In the meantime, please don't try to send any delayed scheduled payment manually, as this payment will be sent automatically once we've fixed the issue causing the delay.

  2. resolved Apr 01, 2020, 08:45 AM UTC

    All delayed scheduled payments have now been sent. If you have any questions please get in touch with our customer operations team via the in-app chat.