Monzo incident

Some banks were unable to send or accept bank transfers

Major Resolved View vendor source →

Monzo experienced a major incident on May 13, 2020, lasting 7h 59m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2020, 08:15 AM UTC
Resolved
May 13, 2020, 04:15 PM UTC
Duration
7h 59m
Detected by Pingoru
May 13, 2020, 08:15 AM UTC

Update timeline

  1. identified May 12, 2020, 11:10 PM UTC

    We are aware of certain banks having trouble accepting faster payments, as well as sending payments. If you are having trouble making a payment, or are expecting a payment to come in, it may take some time. We apologise for the inconveniences.

  2. identified May 13, 2020, 12:45 AM UTC

    We are aware of certain banks having trouble accepting faster payments, as well as sending payments. If you are having trouble making a payment, or are expecting a payment to come in, it may take some time. We apologise for the inconveniences.

  3. identified May 13, 2020, 01:19 AM UTC

    The impacted banks are still having issues accepting faster payments which may cause standing orders to be declined. If your payment is declined please try again later once the issues are resolved.

  4. monitoring May 13, 2020, 08:15 AM UTC

    We are aware that an issue affecting bank transfers to certain banks have been fixed by the affected banks. If you have a declined bank transfer in your app, it is safe to send it again.

  5. resolved May 13, 2020, 04:15 PM UTC

    Bank transfers have been processing normally. Please check the Help section in your Monzo App if you're still having trouble sending or receiving payments.