Monzo experienced a minor incident on June 6, 2020, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 06, 2020, 07:11 AM UTC
This morning some merchants were identified as submitting duplicate payments. We will be working with these merchants and their banks to refund these payments and will keep you updated.
- identified Jun 06, 2020, 08:26 PM UTC
This morning some merchants were identified as submitting duplicate payments. We are working with these merchants and their banks to refund these payments and will keep you updated.
- identified Jun 07, 2020, 12:05 PM UTC
We're in the process of refunding duplicate payments; customers affected should receive a refund shortly. We'd also like to apologise for our delay in doing this, and thank you for your patience.
- identified Jun 07, 2020, 03:18 PM UTC
This has been completed, all affected customers should now have been refunded.
- resolved Jun 07, 2020, 03:29 PM UTC
This has been completed, all affected customers should now have been refunded.