Monzo experienced a major incident on June 30, 2020, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 30, 2020, 01:32 PM UTC
Since Saturday 27 June, some customers haven’t been able to withdraw money from a number of ATMs. This issue affects all withdrawal attempts made with a Mastercard card. The ATM operator’s working to fix this issue as soon as possible If you have problems withdrawing cash in the meantime, please try another machine. Alternatively, if you have a card on another network (not Mastercard), this may also work.
- identified Jun 30, 2020, 01:57 PM UTC
Since Saturday 27 June, some customers haven’t been able to withdraw money from a number of ATMs. This issue affects some withdrawal attempts made with a Mastercard card. The ATM operator’s working to fix this issue as soon as possible If you have problems withdrawing cash in the meantime, please try another machine. Alternatively, if you have a card on another network (not Mastercard), this may also work.
- resolved Jun 30, 2020, 02:35 PM UTC
Since Saturday 27 June, some customers haven’t been able to withdraw money from a number of ATMs. This issue affects some withdrawal attempts made with a Mastercard card. The ATM operator’s working to fix this issue as soon as possible If you have problems withdrawing cash in the meantime, please try another machine. Alternatively, if you have a card on another network (not Mastercard), this may also work.