Monzo incident

Some calls are dropping out or not connecting

Minor Resolved View vendor source →

Monzo experienced a minor incident on August 19, 2020, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2020, 03:55 PM UTC
Resolved
Aug 19, 2020, 05:20 PM UTC
Duration
1h 25m
Detected by Pingoru
Aug 19, 2020, 03:55 PM UTC

Update timeline

  1. identified Aug 19, 2020, 03:55 PM UTC

    Our phone lines are having some trouble, and some calls aren't connecting properly. If it's urgent but you can't get through, please chat to us in the app or try the phone again. We're working on a fix as fast as we can.

  2. resolved Aug 19, 2020, 05:20 PM UTC

    Our phone lines should be back to normal. We'll keep an eye on things, and sorry if it caused you any problems!