Monzo incident

We're experiencing some issues accepting calls at the moment

Minor Resolved View vendor source →

Monzo experienced a minor incident on September 22, 2020, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2020, 05:24 PM UTC
Resolved
Sep 22, 2020, 07:09 PM UTC
Duration
1h 44m
Detected by Pingoru
Sep 22, 2020, 05:24 PM UTC

Update timeline

  1. investigating Sep 22, 2020, 05:24 PM UTC

    We're having some issues accepting calls right now, so it may take a while to reach our team via phone. If you can, please contact us through the in-app chat instead. We're investigating the issue and will provide an update as soon as we know more.

  2. monitoring Sep 22, 2020, 06:42 PM UTC

    This issue has now been resolved and we are currently monitoring our customer support systems closely for any further impact.

  3. resolved Sep 22, 2020, 07:09 PM UTC

    This issue has now been resolved, and there is no further impact.