Monzo incident

We're experiencing some issues at the moment

Major Resolved View vendor source →

Monzo experienced a major incident on October 9, 2020, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2020, 09:41 AM UTC
Resolved
Oct 09, 2020, 11:13 AM UTC
Duration
1h 32m
Detected by Pingoru
Oct 09, 2020, 09:41 AM UTC

Update timeline

  1. identified Oct 09, 2020, 09:41 AM UTC

    Due to experiencing minor issues this morning we currently are experiencing longer than normal wait times for a reply in chat and calls. These issues are now resolved and we're working on getting back to customers as quickly as possible.

  2. resolved Oct 09, 2020, 11:13 AM UTC

    This issue has now been resolved, and there is no further impact.