Monzo incident

We're experiencing some issues with calls at the moment

Major Resolved View vendor source →

Monzo experienced a major incident on October 29, 2020, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2020, 07:03 PM UTC
Resolved
Oct 29, 2020, 08:12 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 29, 2020, 07:03 PM UTC

Update timeline

  1. investigating Oct 29, 2020, 07:03 PM UTC

    We're getting all the information we need to fix this and will update the status page as soon as we can.

  2. identified Oct 29, 2020, 07:53 PM UTC

    We’ve identified the issue which is causing issues for calls right now and we’re working on a fix. In the meantime, we can't answer support calls so if you need to contact us urgently, please use the in-app chat if possible. SMS texts were also briefly affected but we've now fixed this. We’ll post updates here as we know more.

  3. resolved Oct 29, 2020, 08:12 PM UTC

    We've fixed the issue and calls and texts are now working as normal. Sorry for the inconvenience!