Monzo experienced a major incident on December 12, 2020, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 12, 2020, 12:29 PM UTC
We're currently experiencing longer than usual wait times. If your issue is not urgent, please consider coming back later.
- investigating Dec 12, 2020, 12:30 PM UTC
We're currently experiencing longer than usual wait times for in-app chat. If your issue is not urgent, please consider coming back later.
- resolved Dec 12, 2020, 02:02 PM UTC
The longer than usual wait times have been resolved. In-app chat now has usual wait times.