Monzo incident

We're aware some customers were having issues making online payments

Minor Resolved View vendor source →

Monzo experienced a minor incident on December 14, 2020, lasting 10h 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2020, 11:39 PM UTC
Resolved
Dec 15, 2020, 10:18 AM UTC
Duration
10h 39m
Detected by Pingoru
Dec 14, 2020, 11:39 PM UTC

Update timeline

  1. identified Dec 14, 2020, 11:39 PM UTC

    We are aware some customers are having issues making payments online. If you are experiencing problems, please wait a little while and try again. We are investigating the issue and will resolve it as soon as possible.

  2. resolved Dec 15, 2020, 10:18 AM UTC

    Customers with issues making online payments overnight through 3DS version 2 should be able to try again now successfully. ✅