Monzo incident

We're experiencing longer than usual chat wait times at the moment

Major Resolved View vendor source →

Monzo experienced a major incident on December 23, 2020, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2020, 10:16 AM UTC
Resolved
Dec 23, 2020, 02:46 PM UTC
Duration
4h 29m
Detected by Pingoru
Dec 23, 2020, 10:16 AM UTC

Update timeline

  1. investigating Dec 23, 2020, 10:16 AM UTC

    We're currently experiencing longer than usual wait times for in-app chat. If your issue is not urgent, please consider coming back later.

  2. resolved Dec 23, 2020, 02:46 PM UTC

    The longer than usual wait times have been resolved. In-app chat now has usual wait times.