Monzo experienced a major incident on March 8, 2021, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 08, 2021, 06:07 PM UTC
We're getting all the information we need to fix this and will update the status page as soon as we can.
- investigating Mar 08, 2021, 06:29 PM UTC
We're experiencing some issues with the tools we use to speak to customers at the moment, so it'll take us longer to get back to your messages - please bear with us. We're also experiencing issues with login. We're working on a fix and will update the status page as soon as we can.
- monitoring Mar 08, 2021, 06:47 PM UTC
The issues we've been experiencing with the tools we use to speak to customers have now been resolved, but we're a bit busier than normal so please bear with us and we'll get back to you ASAP. Thanks for your patience.
- resolved Mar 08, 2021, 08:56 PM UTC
Things are back to normal now.