Monzo experienced a minor incident on October 28, 2021, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 28, 2021, 10:14 AM UTC
We're currently experiencing some issues processing lending applications due to a an issue at a credit reference agency. This will impact applications to take out overdrafts, loans, and Monzo Flex. We're investigating the issue with them now and will provide updates as soon as we have them.
- investigating Oct 28, 2021, 10:32 AM UTC
We're currently experiencing some issues processing lending applications due to an issue at a credit reference agency. This will impact applications to take out overdrafts, loans, and Monzo Flex. We're investigating the issue with them now and will provide updates as soon as we have them.
- monitoring Oct 28, 2021, 10:39 AM UTC
The credit reference agency has told us the issue should be resolved, we're slowly re-opening lending applications and will continue to monitor the situation.
- monitoring Oct 28, 2021, 11:24 AM UTC
The issue with our credit reference agency has re-occurred, applications for overdrafts, loans, and Monzo Flex may not work currently.
- resolved Oct 28, 2021, 01:25 PM UTC
The issue with the credit reference agency is now resolved.