Monzo experienced a minor incident on December 23, 2021, lasting 18h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 23, 2021, 04:12 PM UTC
We're getting all the information we need to fix this and will update the status page as soon as we can.
- monitoring Dec 23, 2021, 04:56 PM UTC
We're monitoring the situation and will continue to provide updates
- monitoring Dec 23, 2021, 05:06 PM UTC
Get paid early payments are currently delayed, we expect all payments to be completed in the next hour
- monitoring Dec 23, 2021, 05:57 PM UTC
We've now fixed the issues with the Monzo app and payments – please re-try any payments that didn't go through.
- monitoring Dec 23, 2021, 07:26 PM UTC
We've now fixed the issues with the Monzo app and payments – please re-try any payments that didn't go through.
- monitoring Dec 23, 2021, 07:41 PM UTC
We've now fixed the issues with the Monzo app and payments – please re-try any payments that didn't go through.
- monitoring Dec 24, 2021, 09:50 AM UTC
The earlier problems affecting payments look to be resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀
- resolved Dec 24, 2021, 10:37 AM UTC
We've resolved the issues with the Monzo app and payments from yesterday. All payments, including Get Paid Early payments, should have now gone through. Please let us know if you need any help. We're really sorry about this, thanks for bearing with us.