Monzo incident

We're experiencing longer than usual wait times at the moment

Major Resolved View vendor source →

Monzo experienced a major incident on August 5, 2023, lasting 5d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2023, 12:13 PM UTC
Resolved
Aug 10, 2023, 02:47 PM UTC
Duration
5d 2h
Detected by Pingoru
Aug 05, 2023, 12:13 PM UTC

Update timeline

  1. investigating Aug 05, 2023, 12:13 PM UTC

    We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

  2. investigating Aug 05, 2023, 12:14 PM UTC

    We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

  3. monitoring Aug 09, 2023, 05:17 PM UTC

    We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

  4. resolved Aug 10, 2023, 02:47 PM UTC

    This incident has been resolved.