Monzo experienced a minor incident on June 6, 2024, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 06, 2024, 11:55 PM UTC
Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.
- identified Jun 07, 2024, 01:24 AM UTC
The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪
- resolved Jun 07, 2024, 02:25 AM UTC
All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️