Monzo incident

Global IT outage: Our services are working as normal

Notice Resolved View vendor source →

Monzo experienced a notice incident on July 19, 2024, lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 11:50 AM UTC
Resolved
Jul 19, 2024, 05:02 PM UTC
Duration
5h 11m
Detected by Pingoru
Jul 19, 2024, 11:50 AM UTC

Update timeline

  1. monitoring Jul 19, 2024, 11:50 AM UTC

    Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

  2. monitoring Jul 19, 2024, 03:22 PM UTC

    You can now pay in cheques through the app again and we’ll process them as normal.

  3. resolved Jul 19, 2024, 05:02 PM UTC

    Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.