Monzo experienced a major incident on August 13, 2024 affecting 📱 Monzo App, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
📱 Monzo App
Update timeline
- investigating Aug 13, 2024, 09:47 AM UTC
We're getting all the information we need to fix this and will update the status page as soon as we can.
- identified Aug 13, 2024, 11:55 AM UTC
We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.
- resolved Aug 13, 2024, 12:37 PM UTC
We've fully resolved the problems we saw this morning and everything is now back to normal