Monte Carlo Data incident

False monitor run timeout errors

Minor Resolved

Monte Carlo Data experienced a minor incident on October 3, 2026, lasting 16h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2026, 06:15 PM UTC
Resolved
Oct 04, 2026, 10:25 AM UTC
Duration
16h 10m
Detected by Pingoru
Oct 03, 2026, 06:15 PM UTC

Update timeline

  1. resolved Oct 03, 2026, 06:15 PM UTC

    Monte Carlo has resolved an issue that affected a subset of customers between 18:15 UTC on October 3 and 10:25 UTC on October 4. For affected customers, some monitor runs were incorrectly marked as "Timeout" and triggered failure notifications, even though in most cases the monitor queries had completed successfully. Those runs will continue to show as "Timeout" in run history, and the notifications can be dismissed; no action is needed from customers who did not see these errors.