Mono Solutions experienced a major incident on July 30, 2021 affecting Third Party Products, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Third Party Products
Update timeline
- investigating Jul 30, 2021, 06:43 AM UTC
We are experiencing an issue affecting Webmail, Pop and IMAP connections for users on Cluster B. Our email provider engineering team is currently investigating this, and we will post updates as they are available.
- identified Jul 30, 2021, 06:59 AM UTC
The email provider team are manually bringing services back online and will continue to post updates on this. Thank you for your patience.
- resolved Jul 30, 2021, 07:39 AM UTC
Incident resolved The email provider engineering team has completed checks and confirmed all services are fully restored.