Mono Solutions incident

Issues with accessing the editor

Minor Resolved View vendor source →

Mono Solutions experienced a minor incident on December 6, 2021 affecting Editor, lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2021, 01:56 PM UTC
Resolved
Dec 06, 2021, 07:19 PM UTC
Duration
5h 23m
Detected by Pingoru
Dec 06, 2021, 01:56 PM UTC

Affected components

Editor

Update timeline

  1. investigating Dec 06, 2021, 01:56 PM UTC

    We are currently having an issue where some users may not be able to access the editor.

  2. resolved Dec 06, 2021, 07:19 PM UTC

    This has been resolved. We will be providing details later.

  3. postmortem Dec 06, 2021, 10:07 PM UTC

    The issue was caused by some of our European CDN nodes becoming unavailable due an internal anomaly that was causing some servers to crash. Affected nodes were properly fixed/updated and all issues addressed.