Mono Solutions incident

Issues with RAI and sites not rendering

Major Resolved View vendor source →

Mono Solutions experienced a major incident on April 28, 2023 affecting Website and Editor and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2023, 05:48 AM UTC
Resolved
Apr 28, 2023, 07:15 AM UTC
Duration
1h 26m
Detected by Pingoru
Apr 28, 2023, 05:48 AM UTC

Affected components

WebsiteEditorRAI

Update timeline

  1. investigating Apr 28, 2023, 05:48 AM UTC

    We are currently experiencing RAI login issues and sites that are not showing online. We are actively looking into this

  2. identified Apr 28, 2023, 06:46 AM UTC

    The issue has been identified as a DNS attack (DDos). Our network team is actively working on this

  3. resolved Apr 28, 2023, 07:15 AM UTC

    We have blocked the DDos, websites and RAI is now working normally again