Mono Solutions incident

Issues with RAI and sites not rendering

Critical Resolved View vendor source →

Mono Solutions experienced a critical incident on April 28, 2023 affecting Website and Editor and 1 more component, lasting 23h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2023, 07:43 AM UTC
Resolved
Apr 29, 2023, 07:01 AM UTC
Duration
23h 17m
Detected by Pingoru
Apr 28, 2023, 07:43 AM UTC

Affected components

WebsiteEditorRAI

Update timeline

  1. investigating Apr 28, 2023, 07:43 AM UTC

    We are still experiencing issues with RAI and websites and we are actively investigating.

  2. monitoring Apr 28, 2023, 10:33 AM UTC

    We have implemented some measures to contain the DNS attack that caused this issue. RAI and editor seem to start working again and we are monitoring the status.

  3. resolved Apr 29, 2023, 07:01 AM UTC

    The incident has been resolved. RAI, editor, and websites are operational.