Mono Solutions incident

Issues with Jira ticketing system

Minor Resolved View vendor source →

Mono Solutions experienced a minor incident on January 18, 2024 affecting Third Party Products, lasting 11h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 09:19 AM UTC
Resolved
Jan 18, 2024, 08:27 PM UTC
Duration
11h 8m
Detected by Pingoru
Jan 18, 2024, 09:19 AM UTC

Affected components

Third Party Products

Update timeline

  1. investigating Jan 18, 2024, 09:19 AM UTC

    Our 3rd party Jira ticketing system is expiriencing some issues. If you are not able to create a ticket at http://partner.monosolutions.com/ please reach out to Mono Support through your direct Slack channel or write directly to [email protected]

  2. monitoring Jan 18, 2024, 12:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 18, 2024, 08:27 PM UTC

    This incident has been resolved.