Monkey Tree Hosting incident
Users may be unable to access Microsoft Teams
Monkey Tree Hosting experienced a minor incident on June 28, 2023, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 28, 2023, 12:01 PM UTC
We have been made aware that some users may be unable to access Microsoft Teams, specifically on the web but we have noticed this on some desktop apps. Once we hear anything from Microsoft we will update you here. The next update is expected by: `Wednesday, June 28, 2023 at 3:00 PM GMT+1`.
- identified Jun 28, 2023, 12:27 PM UTC
From Microsoft 365 Direct: `While we're focused on remediation, users with access to a desktop build that is cached, may not experience the impact. We’re reviewing application logs to identify the root cause and determine a mitigation plan.`.
- identified Jun 28, 2023, 12:54 PM UTC
From Microsoft 365: `We’re reviewing a recent authentication configuration change which may have unexpectedly resulted in impact. We’re determining our next steps to resolve the impact.`.
- monitoring Jun 28, 2023, 01:17 PM UTC
From Microsoft 365: `We’ve initiated reverting the configuration change which resulted in impact. Early monitoring of service telemetry indicates we’re seeing availability improving in America, Asia-Pacific and Europe, Middle East and Africa regions.`.
- resolved Jun 28, 2023, 03:02 PM UTC
This incident has been resolved..