Monkey Exchange incident

Latency Increase

Minor Resolved View vendor source →

Monkey Exchange experienced a minor incident on December 22, 2021 affecting PORTAL and NOTIFICATION and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 12:35 PM UTC
Resolved
Dec 22, 2021, 01:47 PM UTC
Duration
1h 11m
Detected by Pingoru
Dec 22, 2021, 12:35 PM UTC

Affected components

PORTALNOTIFICATIONWEBHOOKSINTEGRATIONAPIOPERATIONS

Update timeline

  1. investigating Dec 22, 2021, 12:35 PM UTC

    We are currently investigating a latency and error rate increase.

  2. identified Dec 22, 2021, 01:25 PM UTC

    We have some issues because the AWS issue at USE1-AZ4, this affected some of our services.

  3. monitoring Dec 22, 2021, 01:39 PM UTC

    Issues are fixed we continue monitoring.

  4. resolved Dec 22, 2021, 01:47 PM UTC

    This incident has been resolved.