Monkey Exchange incident

[BRAZIL] - [SUPPLY PLUS] - There is currently a degraded performance issue with uploading invoices via file

Minor Resolved View vendor source →

Monkey Exchange experienced a minor incident on June 20, 2023 affecting INTEGRATION, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2023, 11:59 AM UTC
Resolved
Jun 20, 2023, 01:54 PM UTC
Duration
1h 54m
Detected by Pingoru
Jun 20, 2023, 11:59 AM UTC

Affected components

INTEGRATION

Update timeline

  1. investigating Jun 20, 2023, 11:59 AM UTC

    We are currently investigating reports of degraded performance regarding the upload of invoices via file.

  2. monitoring Jun 20, 2023, 12:26 PM UTC

    We have identified the root cause, and we are now starting to see an increase in performance. All files have begun processing.

  3. resolved Jun 20, 2023, 01:54 PM UTC

    This incident has been resolved.