Monkey Exchange incident

[BRAZIL] - [SUPPLY PLUS] - We are currently experiencing a performance degradation issue affecting platform access.

Minor Resolved View vendor source →

Monkey Exchange experienced a minor incident on August 17, 2023 affecting PORTAL, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2023, 01:35 PM UTC
Resolved
Aug 17, 2023, 02:52 PM UTC
Duration
1h 16m
Detected by Pingoru
Aug 17, 2023, 01:35 PM UTC

Affected components

PORTAL

Update timeline

  1. investigating Aug 17, 2023, 01:35 PM UTC

    We have received reports of potential issues with accessing our front end. The team is actively working to address the root cause and resolve the situation.

  2. monitoring Aug 17, 2023, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 17, 2023, 02:52 PM UTC

    This incident has been resolved.