Monkey Exchange incident

[CHILE] We are currently experiencing a performance degradation issue affecting platform.

Minor Resolved View vendor source →

Monkey Exchange experienced a minor incident on July 2, 2024 affecting PORTAL and REPORT and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 04:43 PM UTC
Resolved
Jul 02, 2024, 06:07 PM UTC
Duration
1h 24m
Detected by Pingoru
Jul 02, 2024, 04:43 PM UTC

Affected components

PORTALREPORTNOTIFICATIONWEBHOOKSINTEGRATIONAPIOPERATIONS

Update timeline

  1. investigating Jul 02, 2024, 04:43 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 02, 2024, 04:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 02, 2024, 04:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2024, 06:07 PM UTC

    This incident has been resolved.