Monkey Exchange incident

We are investigating elevated latency on our systems

Minor Resolved View vendor source →

Monkey Exchange experienced a minor incident on September 13, 2024 affecting PORTAL and API and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 02:07 PM UTC
Resolved
Sep 13, 2024, 02:23 PM UTC
Duration
15m
Detected by Pingoru
Sep 13, 2024, 02:07 PM UTC

Affected components

PORTALAPIOPERATIONS

Update timeline

  1. investigating Sep 13, 2024, 02:07 PM UTC

    [PT] - Estamos investigando uma elevação da latência em nossos sistemas [EN] - We are investigating elevated latency on our systems

  2. identified Sep 13, 2024, 02:12 PM UTC

    [PT] Um dos nossos nós do cluster de cache sofreu uma degradação de desempenho e agora está funcionando normalmente. Ainda estamos investigando. [EN] One of our cache cluster nodes experienced a performance degradation and is now running normally. We are still investigating.

  3. monitoring Sep 13, 2024, 02:17 PM UTC

    [PT] Todos os nós estão agora em funcionamento. Continuamos monitorando a situação. [EN] All the nodes are now up and running. We continue to monitor the situation.

  4. resolved Sep 13, 2024, 02:23 PM UTC

    [PT] Este problema foi resolvido. [EN] This issue has been resolved.