Monkey Exchange incident

We are investigating elevated latency and error on our systems

Minor Resolved View vendor source →

Monkey Exchange experienced a minor incident on September 26, 2024 affecting PORTAL and REPORT and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 04:30 PM UTC
Resolved
Sep 26, 2024, 06:32 PM UTC
Duration
2h 2m
Detected by Pingoru
Sep 26, 2024, 04:30 PM UTC

Affected components

PORTALREPORTAPIOPERATIONS

Update timeline

  1. investigating Sep 26, 2024, 04:30 PM UTC

    [PT] - Estamos investigando uma elevação da latência e nos erros em nossos sistemas [EN] - We are investigating elevated latency and error on our systems

  2. identified Sep 26, 2024, 05:20 PM UTC

    [PT] - O problema foi identificado e uma correção está sendo implementada. [EN] - This issue has been identified and a fix is being implemented.

  3. monitoring Sep 26, 2024, 05:40 PM UTC

    [PT] Continuamos monitorando a situação. [EN] We continue to monitor the situation.

  4. resolved Sep 26, 2024, 06:32 PM UTC

    [PT] - Este problema foi resolvido. [EN] - This issue has been resolved.