Monkey Exchange experienced a major incident on October 20, 2025 affecting PORTAL and REPORT and 1 more component, lasting 10h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:01 PM UTC
We are investigating elevated latencies and delays in multiple services. We will post updates as they are available.
- investigating Oct 20, 2025, 12:02 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 12:13 PM UTC
We have identified issue with elevated latencies and delays.
- monitoring Oct 20, 2025, 01:59 PM UTC
We are aware of ongoing latency and delays affecting our platform, caused by scaling issues in the AWS us-east-1 region. The issue is on AWS’s side, and our team is actively monitoring their progress toward resolution.
- monitoring Oct 20, 2025, 03:52 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 03:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 06:37 PM UTC
We are observing partial recovery in latency and delays. Our team continues to monitor the situation and take actions to minimize the remaining impact.
- monitoring Oct 20, 2025, 07:17 PM UTC
We are seeing significant recovery in latency and delays and continue to monitor the situation closely.
- resolved Oct 20, 2025, 10:03 PM UTC
This incident has been resolved.