Monkey Exchange incident
We are currently experiencing a performance degradation issue affecting platform.
Monkey Exchange experienced a minor incident on November 18, 2025 affecting PORTAL and REPORT and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:55 AM UTC
We are investigating a performance degradation issue affecting platform. We will post updates as they are available.
- identified Nov 18, 2025, 12:11 PM UTC
We are aware of ongoing latency and connectivity issues affecting our platform, caused by an outage at Cloudflare. The issue is on Cloudflare’s side, and our team is actively monitoring their progress toward resolution. We will provide updates as soon as more information becomes available.
- identified Nov 18, 2025, 12:17 PM UTC
Our team is implementing a workaround to mitigate the impact and restore the platform. We are closely monitoring the platform and will share more updates shortly. Thank you for your patience.
- monitoring Nov 18, 2025, 12:37 PM UTC
The workaround has successfully resolved the issue, and the platform is currently stable. We are continuing to monitor the Cloudflare outage.
- monitoring Nov 18, 2025, 01:21 PM UTC
We are continuing to monitor the Cloudflare outage. The platform remains stable, and we will provide updates if the situation changes.
- resolved Nov 18, 2025, 03:10 PM UTC
The workaround has successfully resolved the issue, and the platform remains stable. We are continuing to monitor the Cloudflare outage.