Monkey Exchange incident

[BRASIL] [CHILE] - We are currently experiencing a performance degradation issue affecting platform.

Minor Resolved View vendor source →

Monkey Exchange experienced a minor incident on February 16, 2026 affecting PORTAL and REPORT and 1 more component, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2026, 12:09 AM UTC
Resolved
Feb 16, 2026, 05:18 AM UTC
Duration
5h 8m
Detected by Pingoru
Feb 16, 2026, 12:09 AM UTC

Affected components

PORTALREPORTNOTIFICATIONWEBHOOKSINTEGRATIONAPIOPERATIONS

Update timeline

  1. investigating Feb 16, 2026, 12:09 AM UTC

    We are currently investigating this issue.

  2. identified Feb 16, 2026, 12:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 16, 2026, 03:21 AM UTC

    The issue has been identified, and we are actively working on remediation.

  4. resolved Feb 16, 2026, 05:18 AM UTC

    We have identified the root cause of the incident and determined that a maintenance activity will be required to fully resolve the issue.