MongoDB Atlas BI Connector: Connections and queries fail

Update timeline

1. investigating Apr 17, 2026, 05:03 PM UTC

   We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.

2. identified Apr 17, 2026, 08:24 PM UTC

   We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.

3. monitoring Apr 20, 2026, 07:17 PM UTC

   A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.

4. resolved Apr 21, 2026, 01:45 PM UTC

   This incident has been resolved.