MongoDB incident

Atlas Azure cluster new snapshot creation failure (australiaeast)

MongoDB experienced a notice incident on November 3, 2025 affecting MongoDB Cloud, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started: Nov 03, 2025, 07:00 PM UTC
Resolved: Nov 03, 2025, 09:13 PM UTC
Duration: 2h 13m
Detected by Pingoru: Nov 03, 2025, 07:00 PM UTC

Affected components

MongoDB Cloud

Update timeline

investigating Nov 03, 2025, 07:00 PM UTC

We're investigating an issue impacting Atlas Azure cluster snapshot creation (australiaeast region only). This only affects new snapshot creation. Existing snapshots are not affected.
identified Nov 03, 2025, 07:27 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 03, 2025, 08:03 PM UTC

We've identified the root cause which is an Azure outage: https://azure.status.microsoft/en-us/status. Will continue to monitor.
resolved Nov 03, 2025, 09:13 PM UTC

This incident has been resolved.