MongoDB incident

AWS cluster backup and restore operations are failing

Notice Resolved View vendor source →

MongoDB experienced a notice incident on July 2, 2026 affecting MongoDB Cloud, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 10:45 AM UTC
Resolved
Jul 02, 2026, 11:09 AM UTC
Duration
23m
Detected by Pingoru
Jul 02, 2026, 10:45 AM UTC

Affected components

MongoDB Cloud

Update timeline

  1. investigating Jul 02, 2026, 10:45 AM UTC

    We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster. We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.

  2. monitoring Jul 02, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 02, 2026, 11:09 AM UTC

    This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.