MongoDB incident
Delayed Cluster Operations and Degraded Performance following AWS Outage
MongoDB experienced a minor incident on October 20, 2025 affecting MongoDB Cloud and MongoDB Support Portal and 1 more component, lasting 10h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 10:07 AM UTC
AWS is experiencing an outage in the US-EAST-1 Region which is being handled as a P1 incident. This was first identified at 08:51 UTC. Cloud Operations are delayed with degraded performance. Access to backing clusters is unaffected. We are observing signs of recovery at this point in time and we're closely monitoring the AWS status page. Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 03:02 PM UTC
Cloud Operations remain delayed with degraded performance. Access to backing clusters is unaffected. We are also observing a degradation in monitoring visibility, with approximately 20% of metrics destined for DataDog being dropped. We are observing signs of recovery, with provisioning speeds returning to normal in all regions outside of US-EAST-1. Provisioning within US-EAST-1 remains significantly degraded. Next Steps: We are closely monitoring the situation and the official AWS status page. Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 03:05 PM UTC
We are experiencing delays in provisioning additional resources for Triggers apps and ability to register. Accessing cluster data through the Data Explorer Atlas UI is also degraded. We are closely monitoring the situation and the official AWS status page. Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 03:36 PM UTC
We are experiencing delays in provisioning and starting new Stream processors. We are also observing a slight degradation in login success rate to cloud.mongodb.com. We are closely monitoring the situation and the official AWS status page. Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 03:58 PM UTC
Atlas Data Federation is experiencing issues connecting to downstream atlas clusters. Atlas Charts is also experiencing issues connecting to customer deployments to retrieve data to render Charts. We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:47 PM UTC
Atlas App Services is experiencing increased processing delays in the US-EAST-1 and US-EAST-2 regions along with degraded performance in Triggers updates. We are closely monitoring the situation and the official AWS status page. Please check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 07:30 PM UTC
Affected services are starting to recover along with AWS.
- monitoring Oct 20, 2025, 08:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 08:30 PM UTC
This incident has been resolved.