Monday incident

Issue with Emails & Activities in CRM and communication in monday Service

Minor Resolved View vendor source →

Monday experienced a minor incident on April 20, 2026 affecting Emails & Activities and Emails & Activities and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 10:37 AM UTC
Resolved
Apr 20, 2026, 11:35 AM UTC
Duration
57m
Detected by Pingoru
Apr 20, 2026, 10:37 AM UTC

Affected components

Emails & ActivitiesEmails & ActivitiesEmails & Activities

Update timeline

  1. identified Apr 20, 2026, 10:37 AM UTC

    When sending emails from E&A in CRM and monday service, the error message "Email wasn't sent due to an issue on our end - please try again" is returned. Some users are also seeing the message “An administrator removed access to the Emails & Activities timeline. Only members can access it," blocking access to emails in the timeline and the email settings section. Our team is aware of this and is working to bring this back to normal.

  2. identified Apr 20, 2026, 10:44 AM UTC

    The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline.

  3. identified Apr 20, 2026, 10:50 AM UTC

    The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline in CRM and monday Service.

  4. resolved Apr 20, 2026, 11:35 AM UTC

    The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience