Issue with Emails & Activities in CRM and communication in monday Service

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1. identified Apr 20, 2026, 10:37 AM UTC

   When sending emails from E&A in CRM and monday service, the error message "Email wasn't sent due to an issue on our end - please try again" is returned. Some users are also seeing the message “An administrator removed access to the Emails & Activities timeline. Only members can access it," blocking access to emails in the timeline and the email settings section. Our team is aware of this and is working to bring this back to normal.

2. identified Apr 20, 2026, 10:44 AM UTC

   The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline.

3. identified Apr 20, 2026, 10:50 AM UTC

   The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline in CRM and monday Service.

4. resolved Apr 20, 2026, 11:35 AM UTC

   The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience