Molecule incident

Intermittent Login Issues

Minor Resolved View vendor source →

Molecule experienced a minor incident on September 24, 2021 affecting Molecule and Auth0 User Authentication, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2021, 08:14 PM UTC
Resolved
Sep 24, 2021, 08:52 PM UTC
Duration
38m
Detected by Pingoru
Sep 24, 2021, 08:14 PM UTC

Affected components

MoleculeAuth0 User Authentication

Update timeline

  1. investigating Sep 24, 2021, 08:14 PM UTC

    Our authentication provider, Auth0, has been experiencing login issues this afternoon. Logins to Molecule (via web, spreadsheet, v1 API, and v2 API) are intermittently affected. We are tracking this issue, and will keep you posted with status.

  2. monitoring Sep 24, 2021, 08:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 24, 2021, 08:52 PM UTC

    This incident has been resolved.