Molecule incident

Intermittent Login Issues

Notice Resolved View vendor source →

Molecule experienced a notice incident on September 28, 2021 affecting Auth0 User Authentication, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2021, 03:35 PM UTC
Resolved
Sep 28, 2021, 07:11 PM UTC
Duration
3h 35m
Detected by Pingoru
Sep 28, 2021, 03:35 PM UTC

Affected components

Auth0 User Authentication

Update timeline

  1. investigating Sep 28, 2021, 03:35 PM UTC

    Molecule's authentication provider, Auth0, is currently experiencing login issues. As a result, logins to Molecule (via web, spreadsheet, v1 API, and v2 API) are intermittently being affected. The Molecule team is tracking this issue and we will keep you updated with the status.

  2. monitoring Sep 28, 2021, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 28, 2021, 07:11 PM UTC

    This incident has been resolved.