Molecule experienced a major incident on October 30, 2023 affecting Molecule and Molecule Europe, lasting 16d 21h. The incident has been resolved; the full update timeline is below.
Affected components
MoleculeMolecule Europe
Update timeline
- identified Oct 30, 2023, 08:19 PM UTC
Our login provider, Auth0 (www.auth0.com) appears to be down, and users cannot log in (but can stay logged in). This was identified at 3:06 PM Central time. At 3:21 PM Central, we plan to enable our backup magic link login.
- identified Oct 30, 2023, 08:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 30, 2023, 08:24 PM UTC
The issue has been resolved and we are monitoring.
- resolved Nov 16, 2023, 05:40 PM UTC
This incident has been resolved.