Molecule incident

Custom Reports Intermittently Failing

Notice Resolved View vendor source →

Molecule experienced a notice incident on December 12, 2023 affecting Molecule and Molecule Europe, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 07:11 PM UTC
Resolved
Dec 12, 2023, 10:51 PM UTC
Duration
3h 40m
Detected by Pingoru
Dec 12, 2023, 07:11 PM UTC

Affected components

MoleculeMolecule Europe

Update timeline

  1. investigating Dec 12, 2023, 07:11 PM UTC

    Custom reports are failing due to an integration that we have with a 3rd party BI tool. The extracts in the 'reports' screen are not impacted.

  2. monitoring Dec 12, 2023, 10:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2023, 10:51 PM UTC

    This incident has been resolved.