Modulr Finance Outage History

Started Jul 08, 2025, 11:58 AM UTC· resolved Jul 08, 2025, 02:56 PM UTC

1. investigating Jul 08, 2025, 11:58 AM UTC

   We have identified an issue which is intermittently impacting both inbound and outbound SEPA payments, This is also impacting inbound GBP payments. This is currently being investigated as a matter of urgency Payments submitted currently should not be resubmitted at this moment in time. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. monitoring Jul 08, 2025, 12:10 PM UTC

   We can confirm that we have deployed a fix to the issue impacting both inbound and outbound SEPA payments alongside inbound GBP payments. This is currently being monitored and we are seeing payments successfully processed beyond the point of 1.02pm (BST). Payments which have been submitted through the time of 12.00pm(BST) - 1.02pm (BST) are currently being remediated and should not be resubmitted at this time. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. resolved Jul 08, 2025, 02:56 PM UTC

   We can confirm that the remediation work has now been completed and all impacted payments have now been provided with a final status. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

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Started Jun 12, 2025, 07:57 AM UTC· resolved Jun 13, 2025, 08:10 AM UTC

1. investigating Jun 12, 2025, 07:57 AM UTC

   We are aware that attempts to make outbound SEPA payments from our FR and ES IBAN Modulr accounts are currently not processing due to an issue we are experiencing with our SEPA service. This started at 6.00am BST. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transaction flowing through our NL, IE and GB Modulr accounts are not impacted. Please be assured we are investigating this issue as a priority and are working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. identified Jun 12, 2025, 09:01 AM UTC

   We are continuing to experience an issue with outbound SEPA payments from our FR and ES IBAN Modulr accounts. These are currently not processing. this has been ongoing since 06.00am BST. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transactions flowing through our NL, IE and GB Modulr accounts are not impacted. We have identified the underlying cause and are actively working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. identified Jun 12, 2025, 10:00 AM UTC

   We are continuing to experience an issue with outbound SEPA payments from our FR and ES IBAN Modulr accounts. These are currently not processing. this has been ongoing since 06.00am BST. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transactions flowing through our NL, IE and GB Modulr accounts are not impacted. We have identified the underlying cause and are actively working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

4. identified Jun 12, 2025, 11:02 AM UTC

   We are continuing to experience an issue with outbound SEPA payments from our FR and ES IBAN Modulr accounts. These are currently not processing. this has been ongoing since 06.00am BST. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transactions flowing through our NL, IE and GB Modulr accounts are not impacted. We have identified the underlying cause and are actively working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

5. identified Jun 12, 2025, 12:04 PM UTC

   We are continuing to experience an issue with outbound SEPA payments from our FR and ES IBAN Modulr accounts. These are currently not processing. this has been ongoing since 06.00am BST. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transactions flowing through our NL, IE and GB Modulr accounts are not impacted. We have identified the underlying cause and are actively working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

6. identified Jun 12, 2025, 01:06 PM UTC

   We are continuing to experience an issue with outbound SEPA payments from our FR and ES IBAN Modulr accounts. These are currently not processing. this has been ongoing since 06.00am BST. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transactions flowing through our NL, IE and GB Modulr accounts are not impacted. We have identified the underlying cause and are actively working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

7. identified Jun 12, 2025, 02:20 PM UTC

   We are continuing to experience an issue with outbound SEPA payments from our FR and ES IBAN Modulr accounts. These are currently not processing. this has been ongoing since 06.00am BST. All Sepa Credit Payments submitted prior to the 2pm cut off time will not be processed as same day payments, these will be retried by us within the first available window and as such will not need to be resubmitted. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transactions flowing through our NL, IE and GB Modulr accounts are not impacted. We have identified the underlying cause and are actively working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

8. identified Jun 12, 2025, 03:24 PM UTC

   We are continuing to experience an issue with outbound SEPA payments from our FR and ES IBAN Modulr accounts. These are currently not processing. this has been ongoing since 06.00am BST. All Sepa Credit Payments submitted prior to the 2pm cut off time will not be processed as same day payments, these will be retried by us within the first available window and as such will not need to be resubmitted. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transactions flowing through our NL, IE and GB Modulr accounts are not impacted. We have identified the underlying cause and are actively working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

9. identified Jun 12, 2025, 04:00 PM UTC

   We are continuing to experience an issue with outbound SEPA payments from our FR and ES IBAN Modulr accounts. These are currently not processing. this has been ongoing since 06.00am BST. All SEPA Credit Payments submitted prior to the 2pm cut off time will not be processed as same day payments, these will be retried by us within the first available window and as such will not need to be resubmitted. Any inbound SEPA payments made to a FR or ES IBAN will likely fail until this issue is resolved. Please be assured that all transactions flowing through our NL, IE and GB Modulr accounts are not impacted. We have identified the underlying cause and are actively working to resolve this matter as quickly as possible. Our expectation is for the resolution to be completed tomorrow morning (13th of June). There will be no further status updates regarding this issue until tomorrow morning. We will provide an update at 9AM. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

10. resolved Jun 13, 2025, 08:10 AM UTC

    The issue causing errors to inbound and outbound SEPA payments from ES / FR has now been resolved. We can confirm that ES and FR IBAN’s will now be able to process both inbound and outbound SEPA credit and instant payments. All payments from ES and FR IBANS which failed during this incident can now be retried. Please accept our apologies for any inconvenience caused and please be assured we are working to remediate this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

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Started May 21, 2025, 09:53 AM UTC· resolved May 21, 2025, 02:05 PM UTC

1. investigating May 21, 2025, 09:53 AM UTC

   We are currently investigating an issue with both Inbound and Outbound SEPA Instant payments. We have identified that this was first experienced at 8.10am. SEPA Instant payments that are attempted will be re-routed as Sepa Credit Transfers and are expected to be processed by end of business today if submitted prior to the 2pm cut off time. Payments submitted post 2pm are expected to be processed as next day payments. Please be assured we are investigating and working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. investigating May 21, 2025, 11:22 AM UTC

   We are continuing to investigate an issue with both Inbound and Outbound SEPA Instant payments. These SEPA Instant payments have been failing since around 08.10am this morning and this is being investigated by our scheme provider. We can confirm that we have now started to see successful Sepa Instant transfers being processed and will continue to monitor this for a further update from Scheme, For SEPA Instant payments which are failing, these will be re-routed as Sepa Credit transfers if submitted prior to the Sepa Credit transfer cut off time (2pm). These are expected to process as same day payments however Payments submitted post 2pm are expected to process as next day payment. Please be assured we are investigating and working to resolve this matter as quickly as possible. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. investigating May 21, 2025, 01:38 PM UTC

   We can confirm we are now seeing successful SEPA Instant Transactions both Inbound and Outbound. Any SEPA instant payments that went into a pending state from 8.10am until 14.00 should now have processed as Sepa Credit. We can confirm this incident occurred due to an issue with our SEPA provider, who are continuing to investigate the root cause. We are investigating what remediation actions need to be taken and we will be in touch with a further update on this. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

4. resolved May 21, 2025, 02:05 PM UTC

   This incident has been resolved. We can confirm SEPA instant payments are processing as expected now. We can confirm this incident occurred due to an issue experienced with our SEPA provider. Any payments which were submitted as Sepa Instant prior to 2pm have now been processed via Sepa Credit Transfer. We are very sorry for any inconvenience caused by this issue. If you have any further questions please do not hesitate to contact us: [email protected]

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Started Mar 05, 2025, 02:35 PM UTC· resolved Mar 05, 2025, 04:42 PM UTC

1. investigating Mar 05, 2025, 02:35 PM UTC

   We are currently investigating a delay to outbound Euro payments being processed by SEPA, impacting both SEPA Credit Transfer (submitted post 13:22pm) and SEPA Instant payments which will show as pending. We have not identified any impact to inbound SEPA payments. We are currently investigating however this appears to be a scheme wide issue and we will share further details as, and when available. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. monitoring Mar 05, 2025, 03:33 PM UTC

   We have now received confirmation that the overarching issue at a scheme level is resolved. We are continuing to monitor to review, and remediate, any impacted payments in the window. As ever please do accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. resolved Mar 05, 2025, 04:42 PM UTC

   Thank you for your patience and understanding whilst we investigated this issue. As noted in our prior update, this is an issue affecting the payments at a Scheme-wide level. We have been working closely to ensure that this incident is resolved as promptly as possible and any follow up actions are taken to ensure as seamless a journey as possible. I can confirm that payments are now processing normally and that we have been able to fully investigate and identify what remediation is required in response to this incident. Where possible, Modulr have reprocessed the impacted payments. There is a small subset of payments which we have been unable to process successfully and these have now moved to a final failed error state. These failed payments can now be retried. Please accept our apologies once again for any inconvenience caused by this. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

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Started Feb 28, 2025, 10:33 AM UTC· resolved Feb 28, 2025, 04:15 PM UTC

1. investigating Feb 28, 2025, 10:33 AM UTC

   We are currently investigating a Scheme wide issue causing a delay to outbound Euro payments being processed by SEPA Credit Transfer (Post 8am). There is no Impact to Inbound SEPA payments, Both Inbound and Outbound Sepa Instant are unaffected. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. monitoring Feb 28, 2025, 01:12 PM UTC

   The Scheme wide issue causing a delay to both inbound and outbound Sepa Credit Transfer payments has now been resolved. Remediation work has begun for impacted payments, Sepa Credit Payments submitted prior to 1.59 will remain as same day processing and payments submitted post the 1.59pm cut off will be completed as expected. SEPA Instant payments are processing normally Both SEPA Instant payments inbound and outbound are not impacted by this current issue and are processing normally. Please accept our apologies for any inconvenience caused and please be assured we are working to remediate this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. resolved Feb 28, 2025, 04:15 PM UTC

   The Scheme Wide Issue causing a delay to both Inbound and Outbound Sepa Credit transfer payments has now been resolved. Remediation work has been completed and all payments submitted prior to the 1.59pm same day Sepa Credit Payment Transfer have been processed. Sepa Credit Payments submitted post the 1.59pm cut off point for same day processing will be made as normal. SEPA Instant payments are processing normally. Both Inbound and Outbound where not impacted by this issue. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

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Started Feb 27, 2025, 01:58 PM UTC· resolved Feb 28, 2025, 01:12 PM UTC

1. identified Feb 27, 2025, 01:58 PM UTC

   We are currently investigating a delay to outbound Euro payments being processed by SEPA Credit Transfer (Post 8am). Outbound SEPA Instant Payments are still being processed normally. There is no Impact to Inbound SEPA payments. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. identified Feb 27, 2025, 03:10 PM UTC

   We are still currently investigating a delay to outbound Euro payments being processed by SEPA Credit Transfer. Outbound SEPA Instant Payments are still being processed normally. There is still no Impact to Inbound SEPA payments. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. identified Feb 27, 2025, 04:21 PM UTC

   We have been made aware that the delay to outbound Sepa Credit payments is a scheme wide issue, Due to this we will keep the status page updated as and when these are received. Both Inbound Sepa payments and outbound Sepa Instant payments are unaffected. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

4. monitoring Feb 27, 2025, 06:42 PM UTC

   Due to a scheme wide issue there has been a delay to inbound and outbound SEPA Credit transfers. All SEPA Credit outbound payments submitted between 7.59am - 1.59pm today will not be processed as expected today and are currently in a pending state, All SEPA Credit payments submitted after 1.59pm are still expected to process tomorrow as normal. Some inbound SEPA Credit transfers due to be credited today will have been impacted by this issue and are expected to be processed tomorrow. We will provide a further update at 9am tomorrow morning (28/02/2025) regarding the status of the delayed payments. SEPA Instant payments are processing normally both inbound and outbound are not impacted by this current issue. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

5. monitoring Feb 28, 2025, 09:01 AM UTC

   The Scheme wide issue causing a delay to both inbound and outbound Sepa Credit Transfer payments has now been resolved. Remediation work is underway and the majority of payments impacted have now been processed. We will provide a further update no later than 10.30am. SEPA Instant payments are processing normally both inbound and outbound are not impacted by this current issue. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

6. monitoring Feb 28, 2025, 10:34 AM UTC

   The Scheme wide issue causing a delay to both Inbound and Outbound same day Sepa Credit Transfer payments dated 27.02.25 has been resolved. The majority of payments have now been processed, We will be reaching out to those that have payments still effected. Further remediation work has had to be put on hold due to a new issue that has occurred relating to Outbound Sepa Credit payments at scheme level. This is being constantly monitored and remediation work will restart again once the new issue has been resolved. Both Inbound and Outbound SEPA Instant payments remain unaffected. Inbound Sepa Credit transfers are unaffected. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

7. resolved Feb 28, 2025, 01:12 PM UTC

   The Scheme Wide issue causing a delay to both Inbound and Outbound Same Day Processing has now been resolved. The majority of payments have been processed and remediation work has resumed for the remainder of impacted payments. If you have been impacted by this issue, we have reached out separately to advise. SEPA Instant payments are processing normally both inbound and outbound have not been impacted. Please accept our apologies for any inconvenience caused and please be assured we are working to remediate this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

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Started Dec 13, 2024, 04:34 PM UTC· resolved Dec 13, 2024, 05:53 PM UTC

1. investigating Dec 13, 2024, 04:34 PM UTC

   As of 15:30pm today (13/12/24) we are seeing intermittent issues where API calls are returning 502 errors. Our engineers are working toward resolving this incident as quickly as possible and we are treating this as a priority incident. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

2. monitoring Dec 13, 2024, 05:02 PM UTC

   As of 16:55pm we have instituted a fix for this and our services are live. We are closely monitoring our platform to ensure there is no further disruption. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: [email protected]

3. resolved Dec 13, 2024, 05:53 PM UTC

   As of 17:10pm we deployed a resolution to this issue, and coupled with subsequent monitoring can confirm the issue is now resolved. Any API calls that had failed in this period can be replayed under the same nonce and we are currently undertaking remediation actions on inbound, and outbound, payments. As ever please accept our apologies for any inconvenience caused. If you do require any further support as pertains to this issue please do not hesitate to contact us at [email protected]

Read the full incident report →