Modo Labs Outage History

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Modo Labs had 11 outages in the last 2 years totaling 54h 1m of downtime — averaging 0.5 incidents per month.

There were 11 Modo Labs outages since August 26, 2024 totaling 54h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.modolabs.net

Major August 24, 2026

Increased Modo Application Response Times

Detected by Pingoru
Aug 24, 2026, 01:54 PM UTC
Resolved
Aug 24, 2026, 03:31 PM UTC
Duration
1h 37m
Affected: Modo Application Servers
Timeline · 5 updates
  1. identified Aug 24, 2026, 01:54 PM UTC

    We have identified an issue with our caching layer and are working to improve the situation.

  2. identified Aug 24, 2026, 02:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 24, 2026, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 24, 2026, 03:02 PM UTC

    A fix has been implemented and application response times should be recovering. We will continue to monitor as all affected applications are restored to normal functionality.

  5. resolved Aug 24, 2026, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 24, 2026

Partial Outage affecting some applications

Detected by Pingoru
Jul 24, 2026, 11:51 AM UTC
Resolved
Jul 24, 2026, 01:12 PM UTC
Duration
1h 21m
Affected: Modo Application ServersModo App CenterModo AnalyzeModo CommunicateModo AuthenticateModo Space Booking
Timeline · 4 updates
  1. investigating Jul 24, 2026, 11:51 AM UTC

    We are currently investigating this issue.

  2. identified Jul 24, 2026, 11:51 AM UTC

    We have identified a networking issue with our upstream provider

  3. monitoring Jul 24, 2026, 12:02 PM UTC

    Our upstream provider is working on a fix and we are monitoring as we start to see some signs of recovery

  4. resolved Jul 24, 2026, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 6, 2026

Increased Application Load Times

Detected by Pingoru
Jan 06, 2026, 03:13 PM UTC
Resolved
Jan 06, 2026, 10:01 PM UTC
Duration
6h 47m
Affected: Modo Application ServersModo Communicate
Timeline · 3 updates
  1. investigating Jan 06, 2026, 03:13 PM UTC

    We are currently investigating slow load times in the application.

  2. monitoring Jan 06, 2026, 03:26 PM UTC

    We have identified the root cause of the issue and implemented changes to improve system performance. We are continuing to monitor the results.

  3. resolved Jan 06, 2026, 10:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2025

Slowness on some applications 3/10

Detected by Pingoru
Mar 10, 2025, 04:42 PM UTC
Resolved
Mar 10, 2025, 08:26 PM UTC
Duration
3h 43m
Affected: Modo Application Servers
Timeline · 3 updates
  1. investigating Mar 10, 2025, 04:42 PM UTC

    We are investigating increased response times impacting some applications.

  2. investigating Mar 10, 2025, 04:42 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 10, 2025, 08:26 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor February 11, 2025

Application Slowness, 2/11/25

Detected by Pingoru
Feb 11, 2025, 03:47 PM UTC
Resolved
Feb 11, 2025, 06:55 PM UTC
Duration
3h 8m
Affected: Modo Application Servers
Timeline · 4 updates
  1. investigating Feb 11, 2025, 03:47 PM UTC

    We are investigating slowness on some client applications.

  2. investigating Feb 11, 2025, 04:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 11, 2025, 04:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 11, 2025, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2025

Issue with sending email via Communicate

Detected by Pingoru
Feb 05, 2025, 09:21 PM UTC
Resolved
Feb 05, 2025, 11:48 PM UTC
Duration
2h 27m
Affected: Modo Communicate
Timeline · 3 updates
  1. investigating Feb 05, 2025, 09:21 PM UTC

    We are currently investigating an issue that is affecting all application instances sending email via Communicate.

  2. identified Feb 05, 2025, 09:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 05, 2025, 11:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2025

Database issue 1/27/25

Detected by Pingoru
Jan 27, 2025, 02:28 PM UTC
Resolved
Jan 27, 2025, 05:01 PM UTC
Duration
2h 32m
Affected: Modo Application Servers
Timeline · 4 updates
  1. investigating Jan 27, 2025, 02:28 PM UTC

    We have a database experiencing storage issues that is affecting some clients.

  2. investigating Jan 27, 2025, 02:29 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 27, 2025, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 27, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 15, 2024

Analyze Intermittently Available

Detected by Pingoru
Nov 15, 2024, 02:49 PM UTC
Resolved
Nov 15, 2024, 08:52 PM UTC
Duration
6h 3m
Affected: Modo Analyze
Timeline · 3 updates
  1. investigating Nov 15, 2024, 02:49 PM UTC

    We are currently investigating a disruption that is impacting access to Modo Analyze.

  2. monitoring Nov 15, 2024, 04:22 PM UTC

    We have identified the cause of the issue and are monitoring to confirm the issue is resolved.

  3. resolved Nov 15, 2024, 08:52 PM UTC

    This incident has been resolved, all Analyze functionality should now be restored.

Read the full incident report →

Minor September 27, 2024

Create Degraded Performance

Detected by Pingoru
Sep 27, 2024, 02:48 PM UTC
Resolved
Sep 27, 2024, 05:03 PM UTC
Duration
2h 14m
Affected: Modo App Center
Timeline · 3 updates
  1. investigating Sep 27, 2024, 02:48 PM UTC

    A database issue is currently affecting Create for some customers

  2. monitoring Sep 27, 2024, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 27, 2024, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2024

Slow Application Load Times

Detected by Pingoru
Aug 26, 2024, 01:55 PM UTC
Resolved
Aug 27, 2024, 01:12 PM UTC
Duration
23h 17m
Affected: Modo Application Servers
Timeline · 4 updates
  1. investigating Aug 26, 2024, 01:55 PM UTC

    We are investigating an issue where some applications are exhibiting slow application load times

  2. investigating Aug 26, 2024, 02:27 PM UTC

    We are taking action to restore performance to the affected applications.

  3. monitoring Aug 26, 2024, 06:39 PM UTC

    Several changes have been implemented to improve application response time. We're continuing to monitor the situation.

  4. resolved Aug 27, 2024, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →