Modica Group incident

Campaign Manager Failed Reply (MO) Delivery

Major Resolved View vendor source →

Modica Group experienced a major incident on February 1, 2024 affecting Campaign Manager, lasting 6h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 12:23 AM UTC
Resolved
Feb 01, 2024, 07:04 AM UTC
Duration
6h 41m
Detected by Pingoru
Feb 01, 2024, 12:23 AM UTC

Affected components

Campaign Manager

Update timeline

  1. investigating Feb 01, 2024, 12:23 AM UTC

    We are currently experiencing an issue where replies are not being delivered to Campaign Manager applications. We are investigating the issue and will update you again via this status page within the next hour. If you are seeing any other issues please report them via [email protected] Regards, Modica Support Team.

  2. identified Feb 01, 2024, 01:54 AM UTC

    We have identified the cause of the issue and are actively working on implementing a fix. Once the solution is in place, we will manually resend MO messages to ensure they are sent to Campaign Manager applications. If you encounter any other issues, please report them via [email protected]. Regards, Modica Support Team.

  3. monitoring Feb 01, 2024, 05:26 AM UTC

    Thank you for your continued patience as we have investigated and worked to resolve this issue. We are now successfully handling MO messages (messages from mobiles) to Campaign Manager applications since 17:31 NZDT (04:31 UTC). We are preparing to replay MO messages captured during the affected period that were unable to be processed. This may result in mobile users receiving a response message, depending on how your service is configured. All other applications remain unaffected. We will continue to monitor our messaging traffic to Campaign Manager applications and will resolve this incident once we have seen healthy message flow for a sustained period. If you are still encountering issues please contact [email protected] We apologise for any inconvenience caused. Regards, Modica Support Team.

  4. resolved Feb 01, 2024, 07:04 AM UTC

    We are now resolving this incident. We have seen the successful handling of MO messages (messages from mobiles) to Campaign Manager applications since 17:31 NZDT (04:31 UTC). We have successfully replayed MO messages captured during the affected period that were unable to be processed. If you are still experiencing issues please contact [email protected] Regards, Modica Group Support Team.