Modica Group incident
Web2SMS Inbox not displaying some conversations
Modica Group experienced a minor incident on August 22, 2024 affecting Web2SMS, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2024, 06:33 PM UTC
We are aware of an issue with our Web2SMS service. Customers may not be able to view some text conversations in the 'New' Inbox Please note the 'Old Inbox View' is still working normally and can be used temporarily until the current issue is resolved. Messages are being sent and received normally the issue appears to only affect viewing in the 'New' Inbox Conversation window. We expect this issue to be resolved within the New Zealand morning. Regards, Modica Support Team [email protected]
- monitoring Aug 22, 2024, 08:37 PM UTC
We are pleased to inform you that the Web2SMS issue affecting the viewing of some text conversations in the 'New' Inbox has now been resolved. Messages have continued to be sent and received without interruption throughout this period. The 'Old Inbox View' also remains fully functional. We will continue to monitor the service closely to ensure stability. Regards, Modica Support Team [email protected]
- resolved Aug 22, 2024, 09:30 PM UTC
We are pleased to inform you that the Web2SMS issue affecting the viewing of some text conversations in the 'New' Inbox has now been resolved. Messages have continued to be sent and received without interruption throughout this period. The 'Old Inbox View' also remains fully functional. Regards, Modica Support Team [email protected]