Modica Group incident

Viva Dominican Republic connectivity outage

Minor Resolved View vendor source →

Modica Group experienced a minor incident on September 27, 2024 affecting Dominican Republic, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2024, 05:06 AM UTC
Resolved
Sep 27, 2024, 07:20 AM UTC
Duration
2h 13m
Detected by Pingoru
Sep 27, 2024, 05:06 AM UTC

Affected components

Dominican Republic

Update timeline

  1. investigating Sep 27, 2024, 05:06 AM UTC

    We are currently experiencing issues delivering messages to Viva Dominican Republic. We have contacted their support team who are working towards a resolution. Messages to Viva Dominican Republic customers will be queued within OMNI and these will be reprocessed automatically. Regards, Modica Support Team [email protected]

  2. resolved Sep 27, 2024, 07:20 AM UTC

    This incident has now been resolved. The issue was resolved at 19:06 NZST, messages are now being processed to Viva Dominican Republic. If you are still experiencing issues please contact [email protected] Regards, Modica Group Support Team.