Mode Analytics incident

Third party service provider interruption

Major Resolved View vendor source →

Mode Analytics experienced a major incident on July 6, 2025 affecting Notebooks: Python & R and Reports and Dashboards and 1 more component, lasting 12h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2025, 11:36 PM UTC
Resolved
Jul 07, 2025, 12:07 PM UTC
Duration
12h 31m
Detected by Pingoru
Jul 06, 2025, 11:36 PM UTC

Affected components

Notebooks: Python & RReports and DashboardsThird Party Dependency

Update timeline

  1. investigating Jul 06, 2025, 11:36 PM UTC

    We have observed issues with a third party service provider beginning around 16:00 UTC. The impact would have contributed to Notebook cells failing to render their results, auto pinning of tables in the schema browser, and notifications for actions such as report duplication (report duplication will still complete in the background). We are investigating the issue with our third party provider and will share updates as they become available.

  2. resolved Jul 07, 2025, 12:07 PM UTC

    The issue is resolved. Please reach out to Support if you have any questions.