Mode Analytics experienced a major incident on October 20, 2025 affecting Ticketing System - Intercom, lasting 23h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Ticketing System - Intercom
Update timeline
- investigating Oct 20, 2025, 12:21 PM UTC
Intercom messenger is experiencing degraded performance and the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
- investigating Oct 20, 2025, 12:32 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 12:33 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 12:34 PM UTC
We are continuing to investigate this issue.
- resolved Oct 21, 2025, 12:03 PM UTC
Intercom access has recovered, and the Support team has resumed normal operations.